Ashley Victor

Process Analyst | Customer Success Professional | Six Sigma Yellow Belt

📧 ashleyvictor987@gmail.com 💼 https://www.linkedin.com/in/ashleyvictor/ 📱 +91 9505587595
Professional Summary: Customer-focused process analyst skilled in client management, workflow streamlining, and team mentoring. Proficient in Zendesk, Avaya, Duns Bradstreet, KYC, SLA compliance. Six Sigma Yellow Belt, improvement driven.

Work Experience

Service Consultant - Insight Global / GA Power

April 2024 - Present | Hyderabad, India

  • Managed 70+ client inquiries daily via email, ensuring accuracy and SLA compliance
  • Facilitated secure KYC document upload and compliance verification processes
  • Recognized among Top 5 Consultants for exceptional performance
  • Mentored team members through shadow sessions and process training
  • Hosted Feedback Sessions, leading discussions on performance improvement

Customer Service Representative - Intouch CX

September 2022 - August 2023

  • Delivered real-time customer support via email and chat
  • Processed refunds, handled escalations, maintained quality benchmarks
  • Identified process gaps and suggested actionable improvements

Online Intern - Shri Ram Life Insurance Pvt Ltd

January 2022 - February 2022

  • Assisted with client relationship management and documentation
  • Researched insurance products and presented value propositions

Skills & Expertise

Technical Skills

Zendesk Avaya Duns Bradstreet CSS CRM Excel Power BI Basics

Process & Compliance

KYC SLA Compliance Process Improvement Documentation Lean Six Sigma Exposure

Core Competencies

Client Management Team Mentoring Escalation Management Data Handling KPI Tracking

Certifications

Six Sigma Yellow Belt

AIGPE Certified (2025)

Six Sigma White Belt

AIGPE Certified (2025)

Anti-Money Laundering: AML, KYC

Udemy (October 2025)

AML Case Investigation Skills

Udemy (November 2025)

Leadership & Organizational Behavior

Coursera (2022)

Microsoft Power BI Desktop for Business Intelligence

Udemy (Feb 2026)

Education

Bachelor of Computer Applications

Osmania University, Hyderabad (2019-2022)

Achievements